We extend our sincerest apologies for the inconvenience you have experienced with your account. Following a thorough investigation conducted jointly by our technical team and the central system of Pragmatic Play, we confirmed that on 12 June 2026, a technical anomaly occurred which caused your account to be incorrectly flagged as error.
This malfunction disrupted the normal validation process, and as a direct consequence, all winnings recorded during the affected period have been declared null and void (invalid) by the central system of Pragmatic Play. We emphasize that this incident was entirely the result of an internal system error and was in no way caused by any action or violation on your part.
As a gesture of accountability and goodwill, we will refund the full amount of the deposits you made on that day. The refund does not include any voided winnings, in accordance with the central system’s final decision. Details are as follows:
Refund Details:
🔹 Account Name : dheny123
🔹 Refund Amount : IDR 100,000 (one hundred thousand rupiah)
The refund has been processed and will be credited to your account balance within 1×24 hours.
We understand that the cancellation of winnings is deeply disappointing, and we sincerely regret the impact this may have caused. Please be assured that we are working diligently with Pragmatic Play to enhance system stability and prevent similar issues in the future.
Your trust is our highest priority, and we are grateful for your patience and understanding throughout this matter.
Yours faithfully,
